FAQ / Troubleshooting

You can find info & videos below to help with questions you might have. If you still need help, feel free to contact us.

We're working on finishing our install video for hand held. In the meantime, check out this youtube video guide

How do I install the Serei?

1- Remove your old showerhead. You may need to use the included adjustable wrench to loosen it.

2- Wrap the included tape around the pipe threads a few times.

3- Make sure the rubber washer is inserted into the back of the Serei.

4- Screw on your Serei manually until it's tight, and then you can use the wrench to turn it a bit more.

5- Let water run through the Serei for 1 minute before use.

How do I replace my filter?

1- Unscrew the housing. It may be tight, so make sure it's dry and you have a good angle. If it's up high, use a step stool.

2- Replace the old filter with a new one. Ensure the arrow is pointing down or away from the wall.

3- Screw the housing back together.

My water pressure is low, how can I fix it?

1- Remove the flow restrictor in the back of your showerhead (It's a small plastic disc). You can poke it out from the inside using something long and skinny. Make sure to re-install the rubber washer. If that doesn't fix the low pressure, or if there is no restrictor, go to step 2.

2- Try removing the filter and if that improves the water pressure, there is a blockage in your filter and we can send you a new one, just reach out to us.

My shower head is leaking. How do I fix it?

If water is leaking from where the showerhead screws onto the pipe

1- Make sure you wrapped the included tape around the pipe threads at least 3 times.

2- Make sure the rubber washer is inserted into the back of the Serei. It needs to make contact with the pipe to create a seal.

3- Make sure the shower head is screwed on tightly. Hand tighten it and then twist a bit more with the adjustable wrench until it feels snug.

If water is leaking from the housing

1- Make sure it's screwed together tighly. You'll need a good angle to get it nice and tight.

2- Check the o-ring inside the housing. It should be seated properly.