If you’re not completely satisfied with your Serei Filtered Shower head, we offer a hassle-free 100 day return policy.

How to Initiate a Return

Please email us at Hello@sereiskinco.com to start a return or use the form below, include your order number and reason for return.

Return Eligibility

To qualify for a return:

• The product must be undamaged
  
  
• It must be in the original packaging with all accessories
  
  

Once we receive your return, we’ll inspect it to confirm it meets the criteria. This process may take up to 7 business days.

Refunds

If your return is approved, we’ll issue a refund to your original payment method.

Please allow a few business days after processing for the refund to appear in your account.

Defective or Damaged Products

If your item arrives defective or damaged, contact us within 7 days of delivery. We’ll send you a free replacement right away.

Non-Returnable Items

We cannot accept returns or refunds on our replacement filters.

Shipping Costs & Order Errors

We are not responsible for errors made during checkout, including incorrect items or addresses. However, if your order hasn’t shipped yet, contact us — we’re happy to help if we can.

Need Help?

We encourage you to contact our support team directly before filing a dispute with your bank or payment provider. Reaching out to us allows for faster, more personalized resolution.

Thank you for choosing Serei!